Hiring: CRM

Status: Open

Date Posted: March 5, 2025

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Job Description

A CRM can help to enable internal teams to effectively track leads, subscriptions, content engagement, and revenue generation. The CRM will be a central hub for collecting data and supporting sales, marketing, and client service functions.

Responsibilities

• Subscriber Profiles: Track individual subscriber details (contact information, subscription plan, renewal dates, past issues purchased)
• Establish communication between the client and the operations team by constantly keeping them updated
• Use the CRM’s pipeline feature to manage and visualize the client sales cycle
• Updating the data of the clients in the software and the different stages of the contract they are in
• Integrate with email marketing and social media platforms to automate outreach, newsletter distribution, and ad campaigns
• Use CRM for targeted marketing campaigns based on subscriber behavior and interests
• For instance, if a subscriber frequently reads content related to a particular industry (eg: finance or information technology)
• Track what topics or issues are most popular with your readers and tailor future content based on that data

Technical Skills

• Typing proficiency is a critical skill
• The ability to type quickly (typically 60–80 words per minute or higher)
• Excellent organizational skills to keep data and files structured and easily accessible
• Microsoft Excel or Google Sheets: A deep understanding of spreadsheet software is essential for data entry, including using formulas, creating tables, and organizing data
• Understanding how to check the data for consistency, completeness, and accuracy
• Strong focus on the accuracy and consistency of data input, especially when managing large volumes of data

Key Attributes

• Ability to communicate effectively with customers through calls and email
• A focus on understanding and meeting the needs of clients
• Strong interpersonal skills to build and maintain long-term customer relationships
• Ability to collaborate with other departments (Editorial, Creative, and Digital) to align customer strategies and ensure a unified customer experience

Qualifications

• Diploma in any stream with good communication skills
• Bachelors in any stream or equivalent with good communication skills